Frequently Asked Questions

The atelier at 897 First Avenue is where the brand lives in person: Elizabeth's fine art, prints, melamine dinnerware, fashion accessories, and rugs, curated alongside a collection of complementary artisanal brands, every shelf and surface styled by Elizabeth's artist-and-designer eye. Walking in feels less like entering a store and more like stepping into a living home décor exhibit, a gallery where everything is showcased to show you how to style it, not just to sell it.

And behind it all, the work is being made. Elizabeth and her team paint every day at the atelier; the art on the walls is created right here, steps from where you are standing.

Elizabeth is at the atelier five days a week, working directly with clients to style their homes. Come with photos of your space, a wall that needs something, or nothing at all; the point of the atelier is to leave inspired.

897 First Avenue, New York, NY 10022. Monday through Friday, 10:00 AM to 5:30 PM; Saturday and Sunday, 11:00 AM to 5:00 PM.

Yes. Individual melamine dinnerware pieces (online, it is sold in sets of four), select one-of-a-kind décor, and works fresh off the easel are often available in person first.

Melamine is a durable, high-quality resin prized for its resistance to breaking, chipping, and scratching, which is exactly why Elizabeth chose it as the canvas for her dinnerware. It carries her artwork with the look of fine ceramics and the resilience to be actually lived with.

This is not lightweight, flimsy melamine. Elizabeth chose a heavyweight, restaurant-grade melamine with real heft in the hand, so it looks and feels like fine bone china; most people cannot tell the difference until they pick it up. It carries her artwork with the presence of fine ceramics and the resilience to be genuinely lived with.

Because it does not break, chip, or shatter, it is beautiful and practical at once: everyday dinners and special occasions, indoors and out, kids, adults, barbecues, picnics, and poolside. An elevated table that is easy to clean and impossible to ruin.

It's also a thoughtful choice for older adults who want to keep beautiful, familiar place settings part of daily life, without the risk of broken glass or ceramic. Everything washes easily in the dishwasher. Dignity and beauty at the table, without the danger.

Yes, melamine dinnerware is safe for everyday dining. It should never go in the microwave or oven; heat that high is the one thing it doesn't forgive.

Yes. All Elizabeth Sutton Collection melamine products are BPA-free.

Very nearly. Melamine goes through an extensive thermosetting process that makes it exceptionally durable, indoors, outdoors, picnics, kids.

Yes. All Elizabeth Sutton Collection melamine dinnerware, placemats, and napkins are covered by a 90-day limited warranty against manufacturing defects. Normal wear, misuse, and accidental damage are not covered. To make a claim, email info@elizabethsuttoncollection.com with proof of purchase and photos; we make it easy.

Yes. Elizabeth Sutton Collection melamine is fully dishwasher safe and stain resistant. Because it is chip and break resistant, you can load and unload it far more freely than glass or fine bone china: stack it, grab several pieces at once, slide it into the cabinet without ceremony. It is made to be handled, transported, and enjoyed, not tiptoed around.

No. No melamine or plastic dinnerware is FDA approved for use in the microwave, and ours is no exception. Warm your food on a microwave-safe dish, then serve it on your melamine.

Avoid serrated knives, bleach, abrasive scrubbers, and the microwave or oven. That's the whole list; treat it with ordinary kindness and it stays vibrant for years.

Yes, use them every day. Our napkins are faux linen: the luxurious look and drape of linen with none of the upkeep. They are wrinkle-free and iron-free, machine washable, and dryer safe. No ironing, no fuss, and no saving them for special occasions.

Keep prints out of prolonged direct sunlight and high humidity. Framed prints want the same things paintings do: stable temperature, dry air, and a wall that shows them off.

In-stock melamine dinnerware and home décor ship within 1 to 2 business days, with delivery typically in 4 to 7 business days. Need it sooner? Choose next-day or two-day shipping at checkout for an additional fee. Fine art prints are made to order: up to 2 weeks in production, then up to 7 days in transit. Original paintings and commissions are crated and quoted individually; we contact you directly to arrange fine art delivery.

Domestic orders ship at a $7.99 flat rate, and orders over $300 ship free. Fine art originals are quoted individually. International rates are calculated at checkout. Express next-day and two-day options are available at checkout for an additional fee.

Yes, worldwide. International rates are calculated at checkout based on weight, dimensions, and destination, and international customers are responsible for duties and taxes.

Yes. Add gift wrapping for $5 per item at checkout, note which items you'd like wrapped (and any gift message) in your order notes, and they arrive ready to give.

It depends on the category, because the products are genuinely different. Fine art prints, photography prints, originals, and commissions are all final sale; each is made to order or one of a kind. Melamine dinnerware and home décor may be returned within 14 days of delivery. Full detail lives on our Shipping & Returns page.

Email info@elizabethsuttoncollection.com within 7 days of delivery with your order number and photos of the item and packaging. Damaged prints are replaced. Damaged melamine dinnerware and décor are replaced if in stock or refunded if not. We resolve every claim.

Email info@elizabethsuttoncollection.com with your order number. We'll confirm eligibility and send instructions. All returns ship to the Elizabeth Sutton Atelier, 897 First Avenue, New York, NY 10022.